Privacy Policy

This Privacy Policy explains how Saikix ("we", "us") handles personal information when you use this website, our products and related services. Saikix is operated by an individual developer based in Japan, who is responsible for (the "controller" of) your personal information. Contact: support@saikix.com.

1. Information we collect

Information you give us

• Contact form and email: your name, email address, subject and message, and the IP address the form was sent from.
• Free gift: the email address you enter to receive the free gift. If you also tick "Also email me when new Saikix tools come out," we keep your address on our updates list. If you don't, we use it only to send that email.
• Orders (paid products): when you buy, our payment provider shares with us your name, email address, country, the product, price and order number, and the TradingView username you enter so we can grant access. We do not receive your full card number.

Information collected automatically

• Technical logs: when you visit the website or download a file, our hosting and file-delivery providers record standard log data such as IP address, browser and device type, the page or file requested and the time. These logs are used to deliver the website, keep it secure and fix problems.
• Visit statistics: we use Vercel Web Analytics to count page views and a few actions on the website (such as clicking Download or Use on TradingView, and which product it was). It does not use cookies or store anything on your device. A visit is recognized by a hash of the request that is valid for one day only, and we see aggregated numbers (pages, referring sites, countries, browsers and device types), not who you are.
• How pages are used (Microsoft Clarity): clicks, scrolling, mouse movement and the pages you view, recorded so we can see heatmaps and replays of how the website is used. What you type into forms is never captured, and numbers and email addresses shown on the page are hidden. Cookies are explained in section 8.
• Completed purchases: when a payment or refund is completed on Whop, Whop notifies our website. We count the product and the amount in our visit statistics and keep nothing else from that notice.

Information that stays on your device

• Wishlist and bag: the items you save with the heart or put in the bag are stored in your browser's local storage. They are not sent to us. Clearing your browser data removes them.

We do not ask for, and ask you not to send us, sensitive information such as health data or government ID numbers.

2. How we use it

• To reply to your messages and give support.
• To process orders, grant and manage access to the products you bought (for TradingView scripts, by adding your TradingView username to the script's access list), handle refunds and prevent fraud.
• To run, secure and improve the website.
• To keep the business and tax records the law requires.
• To send the free gift you asked for, and, only if you ticked the box for it, emails about new tools. Every one of those emails has an unsubscribe link.

We do not use your information for automated decisions that have legal or similarly significant effects on you, and we do not send marketing email to anyone who has not asked for it.

3. Legal bases (EEA and UK)

If you are in the European Economic Area or the United Kingdom, we rely on: contract (to deliver what you bought and answer requests you make), legitimate interests (to secure and improve the website and to reply to messages, balanced against your rights), and legal obligation (to keep tax and accounting records). We rely on consent for the updates list, and for Microsoft Clarity's cookies and recordings in the EEA, the UK and Switzerland; you can withdraw it at any time with the unsubscribe link, the "Cookie settings" link at the bottom of every page, or by emailing us.

4. Who we share it with

We share personal information only with service providers that help us run the website and the products, and only as needed for the purposes above:

• Whop — payments as merchant of record (see Whop's privacy policy);
• TradingView — we enter your TradingView username to grant access to invite-only scripts;
• Vercel — website hosting and visit statistics;
• Microsoft — Microsoft Clarity, to see how the website is used (see the Microsoft Privacy Statement);
• Cloudflare — delivery of downloadable files;
• Resend — sending email (contact-form messages, gift emails and, if you asked for them, updates) and keeping the updates list.

We may also disclose information if the law requires it, to protect our rights or the safety of others, or as part of a transfer of the business (in which case this policy continues to apply).

We do not sell personal information, and we do not share it for cross-context behavioral advertising.

5. International transfers

We are based in Japan, and our service providers process data in the United States and other countries. Where personal information leaves your country, we rely on safeguards the law recognizes, such as the providers' contractual commitments (including the European Commission's standard contractual clauses where applicable). The European Commission has recognized Japan as providing an adequate level of protection for personal data.

6. How long we keep it

• Contact messages: up to 2 years after our last exchange.
• Order records: for as long as tax and accounting law requires (up to 7 years).
• TradingView access: until your access ends.
• Technical logs: for the short periods our providers keep them.
• Visit statistics: kept only as aggregated numbers, with no identifier that lasts longer than a day.
• Clarity recordings: up to 30 days; heatmaps: up to 9 months (Microsoft's retention periods).
• Updates list: until you unsubscribe or ask us to remove you.
• Gift requests without the updates tick: the address is not kept in a list; our email provider keeps a delivery log for a short period.

After that, we delete the information or make it anonymous.

7. Security

The website is served only over encrypted connections (HTTPS), card details are handled by our payment provider, and we limit access to personal information to what is needed. No method of transmission or storage is completely secure, but we work to protect your information and will inform you and the authorities of a breach where the law requires.

8. Cookies and similar technologies

We do not use advertising cookies or tracking pixels. The visit statistics in section 1 are collected without cookies.

Microsoft Clarity may set these cookies: _clck (keeps a Clarity user ID for this website) and _clsk (joins your page views into one session), and Microsoft's own cookies such as CLID, MUID, MR, SM and ANONCHK. We tell Clarity never to use advertising storage.

• In the EEA, the UK and Switzerland, a bar at the bottom of the page asks first. Clarity sets no cookies until you choose Accept. If you choose Decline, it records each page view on its own, without cookies.
• Elsewhere, Clarity may set its analytics cookies when you visit.
• Anywhere, you can change your choice with "Cookie settings" at the bottom of every page, or block cookies in your browser. Your choice is saved in your browser.

Your wishlist and bag use your browser's local storage, as described in section 1. When you open a payment page, our payment provider may use its own cookies to run and secure checkout.

9. Your rights

Wherever you live, you can ask us to tell you what personal information we hold about you, to give you a copy, to correct it, or to delete it. Depending on where you live, you may also have these rights:

• EEA and UK: to restrict or object to our processing, to data portability, to withdraw consent, and to complain to your local data-protection authority.
• California and other U.S. states with privacy laws: to know the categories and specific pieces of personal information we collect, to delete and to correct it, to opt out of its sale or sharing (we do neither) and not to be treated differently for using your rights. You may use an authorized agent.
• Japan: to request disclosure, correction, addition, deletion, or that we stop using or providing your personal information, under the Act on the Protection of Personal Information.

To make a request, email support@saikix.com. We may ask for information to confirm your identity, and we will answer within the time the law requires (normally within 30 days). We honor Global Privacy Control signals as a request not to sell or share, which we do not do in any case.

10. Information for California residents

In the last 12 months we have collected these categories of personal information: identifiers (such as name, email address, IP address and TradingView username), commercial information (products bought) and internet activity (technical logs, visit statistics and records of how pages are used). We collect them from you, from your browser and from our payment provider, for the purposes in section 2, and disclose them to the service providers in section 4. We have not sold or shared personal information, and we do not use or disclose sensitive personal information.

11. Children

The website and products are intended for adults and are not directed to anyone under 18. We do not knowingly collect personal information from anyone under 18. If you believe a child has given us personal information, contact us and we will delete it.

12. Changes to this policy

We may update this policy. The date at the top shows the latest version, and we will point out important changes on this page.

13. Contact

Saikix, an individual developer based in Japan. Email: support@saikix.com. Our Terms of Service explain the rules for using the website and the products.